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Sun Shuttle Launches Marana/Avra Valley Dial-a-Ride

Sun Shuttle Dial a Ride

Sun Shuttle is upgrading transit service in Marana/Avra Valley with a new curb-to-curb shared ride service. The Marana/Avra Valley Dial-a-Ride service launches Monday, June 13 and replaces the former Sun Shuttle Route 410. With Dial-a-Ride, anyone can book a trip to any location in the service area. The service is open to the public with no residency or other qualifications necessary.

“Curb-to-curb allows a customized public transportation experience,” said Preston McLaughlin, the senior transportation planner for Pima Association of Governments, which manages the Regional Transportation Authority. “This upgraded level of service opens up many new destination options for our riders.”

Riders have the flexibility of booking trips to popular stops established under the previous route service, or to a specific location.

The service area includes Interstate 10 from Cochise Canyon Trail to Tangerine Road, along parts of Avra Valley Road including the Marana Regional Airport, destinations west of Roadrunner Elementary School, and more.

“This service is the result of feedback from the community,” said McLaughlin. “We listened to the needs of our neighbors and are excited to launch Dial-a-Ride in the Marana/Avra Valley area.”

Reservations: (520) 792-9222
Dial-A-Ride App

To use the new service, riders should make a reservation via phone or on the free Sun Shuttle Dial-a-Ride app. Riders are encouraged to schedule trips one to seven days in advance. Same-day service is available on a limited basis.

To learn more about other Sun Shuttle transit options, visit: SunTran.com/SunShuttle

Fares are currently waived through December 31, 2022.

Sun Shuttle is a neighborhood transit service connecting to Sun Tran. The service is funded by the Regional Transportation Authority (RTA) through its voter-approved 20-year regional transportation plan and sales tax through June 2026.

Frequently Asked Questions

What is Dial-a-Ride?

Sun Shuttle provides curb-to-curb (shared ride) Dial-a-Ride service for anyone traveling in the Marana/ Avra Valley area. All rides require a reservation.

How do I use Dial-a-Ride?

  1. Make your reservation.
  2. When scheduling your trip, provide your
    name, date of travel, departure location,
    destination and desired arrival time.
  3. Please be ready at your scheduled pick-up location at least 5 minutes early. Wait where the Sun Shuttle driver can see you.
  4. When you board, verify the driver knows
    your desired drop off location.
  5. Gather your personal belongings before you exit. If you have a bike stored on the bike rack, tell the driver you need to unload your bike. Sun Shuttle is not responsible for items left on the vehicle.
  6. Each passenger is allowed up to 4 packages.

What area does Dial-a-Ride cover?

The service area is indicated by the blue zone on the map. You can also travel between yellow stops within the service area.

What are the hours of operation?

Monday thru Friday 6 a.m. – 7 p.m.

How do I book my ride?

You can book online at Suntran.com/ sunshuttle, by calling (520) 792-9222 or downloading the free Sun Shuttle app. Please note the app scheduling will not be active until June 13.

Can I get picked up/dropped off at a yellow stop?

Yes, you can get picked up or dropped off at a yellow stop but you are still required to make a reservation.

Do I have to qualify to use Dial-a-Ride?

No, Dial-a-Ride is open to the public, anyone can use it, with a reservation. Residency in the service area is not required.

How far in advance do I need to book my ride?

Reservations can be made one to seven days in advance, or same day. Same day service is available on a limited first-come, first-served basis. Please allow for a pickup window of up to one hour for same day service. Please make advance reservations for time-sensitive appointments.

I have more questions, who do I contact?

Browse Sun Shuttle info at: SunTran.com/SunShuttle or call customer service at: (520) 792-9222.

How do I cancel a ride?

Please call by 6 p.m. the day before your scheduled trip to cancel. Cancellations for Monday service only can be made on Sunday, through an automated answering service.

Bus Detours Lifted, Service Resumes on Stone Avenue

Ronstadt Transit Center

The Stone Avenue/6th Street intersection has reopened. Buses previously detoured off Stone Avenue back in May will resume regular routing as of Thursday, September 15. Find your route below for detailed information and which bus stops are back open. For further assistance, contact the Customer Satisfaction Center. To check for other detours, visit the alerts page.

Route 4

Route 4: Bus stops at Stone/Speedway, Stone/University and Toole/7th are now open and being serviced. The bus is back to routing on Stone Avenue and will no longer detour to 4th Avenue.

Route 10

Route 10: Bus stops at Stone/Speedway, Stone/University, Speedway/Alder, Speedway/10th and Toole/7th are now open and being serviced. The bus is back to routing on Stone Avenue and will no longer detour to Main Avenue. The temporary stops at Main/Speedway, Main/University and SB Stone right before University, will no longer be serviced.

Route 16

Route 16: Bus stops at Stone/Speedway, Stone/University, Speedway/Alder, Speedway/10th, Toole/7th and all stops along Drachman are now open and being serviced. The bus is back to routing on Stone Avenue and will no longer detour to Main Avenue. The temporary stops at Main/Speedway, Main/University and SB Stone right before University, will no longer be serviced.

Route 19

Route 19: Bus stops at Stone/Speedway, Stone/University, and Toole/7th are now open and being serviced. The bus is back to routing on Stone Avenue and will no longer detour to Main Avenue. The temporary stops at Main/Speedway, Main/University and SB Stone right before University, will no longer be serviced.

Route 22

Route 22: Bus stops at Speedway/Alder, Speedway/10th, Stone/Speedway, Stone/University and Toole/7th are now open and being serviced. The bus is back to routing on Stone Avenue and will no longer detour to Main Avenue. The temporary stops at Main/Speedway, Main/University and SB Stone right before University, will no longer be serviced.

Route 102X

Route 102X: The morning bus stops at 6th Ave/Pennington or Toole/7th Ave are back open and being serviced. The afternoon bus stop at Stone/Speedway is back open and being serviced. The temporary bus stop at southbound Stone/University will no longer be serviced.

Route 103X

Buses will once again service the bus stop at 6th/Pennington.

Route 105X

Buses will once again service the bus stop at 6th/Pennington.

Route 107X

Buses will once again service the bus stop at 6th/Pennington.

Streetcar Summer Service Hours

Streetcar service hours May 16 – August 14

Horario de Servicio de Verano

Monday – Thursday:

Lunes – Jueves

7 a.m. – 10 p.m.

Friday:

Viernes

7 a.m. – 12 a.m.

Saturday:

Sábado

8 a.m. – 12 a.m.

Sunday:

Domingo

8 a.m. – 8 p.m.

Streetcars service varies from every 10 to 30 minutes. Check signage at the platform for streetcar arrival times.

El servicio de tranvías varía de cada 10 a 30 minutos. Verifique la señalización en la plataforma para conocer los horarios de llegada del tranvía.

Holiday Hours

Horario de Vacaciones

Memorial Day, May 30:

Día de los Caídos, 30 de mayo

8 a.m. – 8 p.m.

Independence Day, July 4:

Service starts at 8 a.m. and will conclude approximately 30 minutes after the annual fireworks show.

Día de Independencia, 4 de julio

El servicio comienza a las 8 a.m. y concluirá aproximadamente 30 minutos después del espectáculo anual de fuegos artificiales.

Summer Bus Schedules

Summer bus schedules start Sunday, May 29. Minor time changes will go into effect for 12 regular Sun Tran routes and two Sun Express routes:

1, 2, 9, 10, 11, 15, 16, 23, 25, 26, 27, 29, 101X, 110X

Riders can view schedule changes three ways:

  • Online: Full Ride Guide
  • Pick up a ride guide at a transit center or onboard the bus
  • Contact customer service to request an emailed or mailed copy of your route schedules

Customer Service Representatives are available weekdays from 6 a.m. to 7 p.m. and on weekends from 8 a.m. to 5 p.m.

(520) 792-9222 | TDD: 628-1565

Email: SunTranInfo@tucsonaz.gov

May Ride Guide
Sun Express
Holiday Schedules
Sun Link Schedule

Route 1

Rt-1Download

Route 2

Rt-2Download

Route 9

Rt-9Download

Route 10

Rt-10Download

Check for construction detours:

Detours

Route 11

Rt-11Download

Route 15

Rt-15Download

Check for construction detours:

Detours

Route 16

Rt-16Download

Check for construction detours:

Detours

Route 23

Rt-23Download

Route 25

Rt-25Download

Route 26

Rt-26Download

Route 27

Rt-27Download

Route 29

Rt-29Download

Route 101X

Rt101XDownload

Route 110X

Rt110XDownload

Modified Streetcar Service Saturday for Pets of Pima Parade

Streetcar Route Adjustment Map

The Sun Link Streetcar will have modified service on Saturday, April 23 from 8 a.m. to 2 p.m. due to road closures for the Pets of Pima Parade. During the event, there will be no streetcar service to platforms at:
• 4th Avenue/4th Street
• 4th Avenue/6th Street

Eastbound Service

A special event bus will provide service around the road closure. Riders arriving at the 4th Avenue/9th Street platform can board the special event bus to continue traveling east to Main Gate and the University of Arizona. The bus will pick up riders near the stop sign located southwest of the streetcar platform. The bus will drop off riders on University Boulevard/3rd Avenue. Riders may re-board the streetcar at the platform near Time Market and continue to their destination.

Westbound Service

Riders arriving at the University Boulevard/3rd Avenue platform can board the special event bus to continue traveling west to Downtown and the Mercado district. The buss will pick up riders on the sidewalk south of the streetcar platform. Riders can look for a bus boarding sign near Time Market. The bus will drop off riders at 4th Avenue and 9th Street. Riders may re-board the streetcar at the adjoining platform and continue to their destination.

Sun Tran Route 3 Bus Detour

Route 3 will be on a temporary detour from 5 a.m. to 2 p.m. on Saturday, April 23. The bus will not service westbound stops on 6th Street between Euclid Avenue and 6th Avenue. Riders can board along the detour route on Euclid Avenue. The Route 3 eastbound bus will not service stops on 6th Street from 4th Avenue to Campbell Avenue. Riders can board along the detour route on Broadway Boulevard or Campbell Avenue.

PDF icon Route 3 Detour Map

Masks No Longer Required on Public Transit

Mask Update

April 19, 2022

Sun Tran has been notified that the federal mask requirement is no longer in effect for the public transit industry. As a result, Sun Tran, Sun Van, Sun Link and Sun Shuttle employees are not required to enforce mask wearing. Although masks are no longer required, the Centers for Disease Control (CDC) continues to recommend wearing a mask while onboard transit vehicles. Please respect those who choose to continue wearing masks. Passengers can request a mask at one of our transit center information booths.

Ya no se requieren cubrebocas en el transporte público

Se ha notificado a Sun Tran que el requisito federal de cubrebocas ya no está vigente para la industria del transporte público. Como resultado, los empleados de Sun Tran, Sun Van, Sun Link y Sun Shuttle no están obligados a exigir el uso de cubrebocas. Aunque ya no se requieren cubrebocas, los Centros para el Control de Enfermedades (CDC) continúan recomendando usar un cubrebocas a bordo de vehículos de tránsito. Respete a quienes eligen continuar usando cubrebocas. Los pasajeros pueden solicitar una cubreboca en uno de nuestros puestos de información del centro de tránsito.

EARTH DAY 2022

TUCSON – Find Sun Tran at different events for Earth Day! 

Friday, April 22nd

U of A’s Sustainable Transportation Fair 

11am to 1pm 

Located at the Health Science District (on the grass by the bike valet and Tugo Station on Helen and Warren) 

Saturday, April 23rd

Celebrate  Earth Day with Sun Tran and the Children’s Museum Tucson!

Stop by the Tucson Earth Day Festival  Saturday to explore Sun Tran’s Electric Bus and enjoy tons of other activities. 

9 a.m. – 1 p.m. 

200 S 6th Ave. 

Ride Sun Tran Route 18 or take Sun Link to Broadway/6th Ave.

Sun Link Streetcar Rider Alert

11:30 P.M. UPDATE: Full streetcar service has resumed. Sun Link will operate normally through 2 a.m.

Due to event coordination for the NCAA basketball game, the Sun Link streetcar will not service stops from 4th Ave./9th St. to Helen/Warren starting at 4 p.m. on Thursday, March 24. Check social media for an alert when full service resumes late Thursday.

Regular service will be available from 4th Ave./9th St. to Avenida del Convento (Mercado District) all day.

Paratransit Riders get Tech Boost with New Sun Van App

Client Amanda Parkman shows the Sun Van app on her smartphone.
Client Amanda Parkman shows the Sun Van app on her smartphone.

A new mobile app is upgrading the paratransit experience for Sun Van riders in Tucson. Sun Van is one of the first paratransit agencies in the country to provide a mobile app which tracks trips in real-time. The software from Trapeze makes it easy for paratransit-eligible riders to book and track trips, check account information and receive notifications.

“This technology is going to make a positive impact on a lot of our clients,” said Sun Van Assistant General Manager Shawn Mangan.  “The app gives our clients more control during their transportation experience and adds a layer of convenience to booking trips.”

The Sun Van app adheres to WCAG 2.0 AA criteria, which is a universal accessibility standard. Trapeze designed the app to allow commonly used screen reader technology to easily pull text, detect icons and other information.

Users can enjoy free app downloads to Apple and Android devices. Desktop access is also available at: trips.sunvan.com. Clients are encouraged to call Sun Van Reservations after downloading the app. Team members can assist with the app setup process and answer common questions.

(520) 798-1000 (TDD: 884-5100)

Users will see this landing page and Sun Van app setup when using a mobile device.
Users will see this landing page and Sun Van app setup when using a mobile device.

Since Sun Van offers trip times in 30-minute pickup windows, the vehicle locator is already a favorite feature for riders.

“Real-time info better informs riders about their trip so they can spend less time waiting on their ride and more time on other priorities,” said Mangan. “It’s a really cool way to enhance our service.”

Sun Van client Amanda Parkman helped test the app and is excited to utilize the technology. She works at the University of Arizona and has been booking Sun Van trips throughout Tucson for about 12 years.

APPLE
ANDROID
Sun Van driver David helps client Amanda Parkman exit the vehicle.
Sun Van driver David helps client Amanda Parkman exit the vehicle.

“What I appreciate most about the app is that it eliminates the need to wait outside for my ride,” said Parkman. “I think people who take transportation for granted don’t think about having to wait in the rain or the heat. Now I can wait inside and check the app for the vehicle arrival time.”

Parkman said the app is intuitive and easy to navigate. She also appreciates being able to make a ride reservation outside of call center hours. The app is expected to complement and enhance existing Sun Van services. While the app may be the preferred method of scheduling for Parkman, other clients wishing to schedule trips with a Reservationist, or who need additional assistance, can still reach Sun Van by calling: 520-798-1000 (TDD: 884-5100).

An online video tutorial is available to familiarize users with how the platform works. Links to download the Sun Van app and to view the tutorial are posted at: suntran.com/sunvan.

Sun Van App Tutorial

Sun Van provides transportation services for individuals who are unable to ride Sun Tran because of their disability and determined eligible by the ADA paratransit eligibility office. Rides are currently free through June 30, 2022. Sun Van ridership was 287,460 in fiscal year 2021.

Los pasajeros de paratránsito obtienen impulso tecnológico con la nueva aplicación de Sun Van

Client Amanda Parkman shows the Sun Van app on her smartphone.
La cliente Amanda Parkman muestra la aplicación Sun Van en su teléfono inteligente.

Una nueva aplicación móvil está mejorando la experiencia de paratránsito para los pasajeros de Sun Van en Tucson. Sun Van es una de las primeras agencias de paratránsito del país en ofrecer una aplicación móvil que realiza un seguimiento de los viajes en tiempo real. El software de Trapeze facilita que los pasajeros elegibles para paratránsito reserven y realicen un seguimiento de los viajes, verifiquen la información de la cuenta y reciban notificaciones.

“Esta tecnología tendrá un impacto positivo en muchos de nuestros clientes”, dijo Shawn Mangan, subdirector general de Sun Van. “La aplicación brinda a nuestros clientes más control durante su experiencia de transporte y agrega una capa de conveniencia para reservar viajes”.

La aplicación Sun Van se adhiere a los criterios WCAG 2.0 AA, que es un estándar de accesibilidad universal. Trapeze diseñó la aplicación para permitir que la tecnología de lectura de pantalla de uso común extraiga fácilmente texto, detecte íconos y otra información.Los usuarios pueden disfrutar de descargas de aplicaciones gratuitas para dispositivos Apple y Android. El acceso de escritorio también está disponible en: trips.sunvan.com. Se recomienda a los clientes llamar a Sun Van Reservations después de descargar la aplicación. Los miembros del equipo pueden ayudar con el proceso de configuración y responder preguntas comunes.

520-798-1000 (TDD: 884-5100)

Dado que Sun Van ofrece tiempos de viaje en intervalos de recogida de 30 minutos, el localizador de vehículos ya es una característica favorita de los pasajeros.

Los usuarios verán esta página de destino y la configuración de la aplicación Sun Van cuando utilicen un dispositivo móvil.
Los usuarios verán esta página de destino y la configuración de la aplicación Sun Van cuando utilicen un dispositivo móvil.

“La información en tiempo real informa mejor a los pasajeros sobre su viaje para que puedan pasar menos tiempo esperando su viaje y más tiempo en otras prioridades”, dijo Mangan. “Es una manera realmente genial de mejorar nuestro servicio”.

APPLE
ANDROID
Sun Van driver David helps client Amanda Parkman exit the vehicle.
Un conductor de Sun Van ayuda a su cliente Amanda Parkman a salir del vehículo.

Amanda Parkman, cliente de Sun Van, ayudó a probar la aplicación y está emocionada de utilizar la tecnología. Trabaja en la Universidad de Arizona y ha reservado viajes en Sun Van por todo Tucson durante aproximadamente 12 años.

“Lo que más aprecio de la aplicación es que elimina la necesidad de esperar afuera para que me lleven”, dijo Parkman. “Creo que las personas que dan por sentado el transporte no piensan en tener que esperar bajo la lluvia o el calor. Ahora puedo esperar adentro y verificar la hora de llegada del vehículo en la aplicación”.

Parkman dijo que la aplicación es intuitiva y fácil de navegar. También agradece poder hacer una reserva de viaje fuera del horario del centro de llamadas.

Se espera que la aplicación complemente y mejore los servicios existentes de Sun Van. Si bien la aplicación puede ser el método preferido de programación para Parkman, otros clientes que deseen programar viajes con un encargado de reservas o que necesiten asistencia adicional, aún pueden comunicarse con Sun Van llamando al: 520-798-1000 (TDD: 884-5100).

También está disponible un videotutorial en línea para familiarizar a los usuarios con el funcionamiento de la plataforma. Los enlaces para descargar la aplicación Sun Van y ver el tutorial están publicados en: suntran.com/sunvan.

Sun Van brinda servicios de transporte para personas que no pueden viajar en Sun Tran debido a su discapacidad y que la oficina de elegibilidad de paratránsito de la ADA determina que son elegibles. Actualmente, los viajes son gratuitos hasta el 30 de junio de 2022. El número de pasajeros de Sun Van fue de 287,460 en el año fiscal 2021.