Sun Tran, Sun Link, Sun Van, Sun On Demand and Sun Shuttle are currently fare free. Read current fare information. LEARN MORE
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Bus Basics

How To Ride

Sun Tran serves more than 2,200 bus stops across the Tucson region. Some stops feature amenities such as benches, bike lockers, and trash receptacles, and more than one-third of stops are equipped with shelters. Currently, the City of Tucson is working to improve bus stops by adding even more accessible shelters.

Below is an overview of the family of Sun Tran services and basic instructions on how to use them.

Sun Tran & Sun Express

Before You Board

  1. Arrive at your stop at least five minutes early. Wait where the coach operator can see you.
  2. Check the sign to see if your bus serves your stop.
bus stop
Bus Stop

All buses – except Express buses – serves stops with this sign.

express stop
Express Stop

All buses serve stops with the “Express” sign. Please note, Express buses only serve stops with this sign.

  1. Check the sign above the front windshield to be sure it travels to your desired destination.
  2. Stay back from the curb and wait until the bus comes to a complete stop.

Paying Your Fare

Until further notice, all fares are waived. The below instructions are for when fare collection resumes. Presently fares are waved thru December 31, 2021.

  1. Be ready with a SunGO Card, SunGO ID Card, ticket or exact change before you board. If using the GoTucson Transit App, activate your pass before boarding.
  2. All passengers must have a SunGO Card or SunGO ID Card, even if paying cash, to receive a transfer. A transfer will load onto your SunGO card when tapped on the farebox.
    • For full fare pay the correct cash amount first, then tap your valid SunGO Card to load a transfer.
    • For economy fare you must have a valid SunGO ID & Card as proof of qualification for economy fare. Pay the correct cash amount, show ID to driver, then tap your card to load a transfer.
  3. If paying with cash, first tell the driver if you’re paying “full fare” or “economy fare.”
  4. Operators may deny boarding to anyone without a valid fare.

Exiting The Bus

  1. The bus or operator will announce major stops and intersections. Feel free to ask the operator to call out your destination.
  2. About one block from your desired stop, press the bell tape or pull the cord next to the window to signal you want the bus to stop.
  3. Gather all personal belongings and exit through the rear door. If you have a bike stored in the bike rack, exit from the front. Sun Tran is not responsible for items left on the bus.

Sun Shuttle

Before You Board

  1. Arrive at your stop at least five minutes early. Wait where the coach operator can see you.
  2. Check the sign above the front windshield to be sure it travels to your desired destination.
  3. Stay back from the curb and wait until the bus comes to a complete stop.
  4. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride.

Flag Stops – Waving Down Your Bus

Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. Flag stop areas are indicated on the maps with a double line.

Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride.

Sun Shuttle Routes with Flag Stops:

  • 410 – Anway/Trico
  • 412 – Thornydale/River
  • 430 – Tucson Estates
  • 440 – San Xavier

Exiting The Bus

  1. About one block from your desired stop, pull the cord or press the bell tape next to the window.
  2. Gather personal belongings before you exit.
  3. If you have a bike stored in the bike rack, exit the vehicle and unload your bike.
  4. Sun Shuttle is not responsible for items left on vehicle.

Route Deviation Service – Curbside Service Up To 3/4 Mile Along Route 410

For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes.

  • For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday.
  • Other deviated service requests must be scheduled by 6 p.m. the previous day.

To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6AM-6PM on weekdays and 9AM-3PM on Saturdays.

Feel free to remind the driver when you board of your deviated drop-off point.

Dial-A-Ride Service

Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar.

All trips require a reservation 1-7 days in advance.

Green Valley/Sahuarita Dial-a-Ride

Trip cancellations must be made by 6PM the day prior to a scheduled trip.

Call (520) 792-9222 to schedule your ride.

Oro Valley Dial-a-Ride

Service areas vary for seniors, persons with disabilities, or the general public.

Trip cancellations must be made by 4PM the day prior to a scheduled trip.

Call (520) 229-4990 to schedule your ride or visit https://www.orovalleyaz.gov/Government/Departments/Public-Works/Services/Need-a-ride.

Read the brochure for additional details

Sun Shuttle Dial-a-Ride (Previously Handicar service)

Call (520) 792-9222 to schedule a ride.

Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Monday trips must be cancelled by Friday of the previous week.

Holiday Service

Sun Shuttle does not operate on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • Exceptions:
    • If a holiday falls on a weekend, an additional day may be observed on a weekday.
    • Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9AM-6PM.
Rider Rules

Ride with Respect

Every day nearly 50,000 passengers share space on Sun Tran. Sun Tran has a responsibility to provide a safe, respectful and efficient trip, and we want you to enjoy a comfortable bus ride. Please do your part to help us create a pleasant experience for everyone. We ask that our passengers maintain a safe and respectful environment by following the rules below for buses, bus stops and transit centers.

Below is a series of 7 videos on riding with respect.

Be Safe

  • Never run after a bus. Buses may not stop after they have pulled away from the curb. Buses stop ONLY at designated stops.
  • After boarding, quickly take a seat in an orderly manner.
  • If standing during your ride, grab on to a rail or seat back, and stay behind the white line.
  • Listen to your coach operator. They’re in the driver’s seat.
  • Never interfere with the driver’s ability to drive safely.
  • Keep your arms, head and hands inside the bus at all times.
  • No loitering.
  • No soliciting or panhandling.
  • No abusive or threatening behavior toward others. No pushing, fighting or throwing objects.
  • Except for service animals, pets must be enclosed in animal carriers like small cages or cardboard boxes. Service animals must be under control of their owner.
  • Cover open wounds before boarding to ensure the safety of all passengers. Passengers may be refused service if blood or bodily fluid is visible.
  • Shirt, pants and shoes are required.

Paying Your Fare

  • Pay the fare. Refusal to pay or fraudulent payment is a violation of City code.
  • Be ready with a SunGO Card, SunGO ID & Card, ticket or exact change before you board. If using the GoTucson Transit App, activate your pass before boarding.
  • All passengers must have a SunGO Card or SunGO ID & Card, even if paying cash, to receive a transfer. A transfer will load onto your SunGO card when tapped on the farebox.
  • If paying with cash, first tell the driver if you’re paying “full fare” or “economy fare.” 
    – For full fare pay the correct cash amount first, then tap your valid SunGO Card to load a transfer. 
    – For economy fare you must have a valid SunGO ID & Card as proof of qualification for economy fare. Pay the correct cash amount, show ID to driver, then tap your card to load a transfer.
  • Operators may deny boarding to anyone without a valid fare.
  • Sharing your SunGO card or ticket with other riders is not allowed.
  • SunGO cards and tickets with visible damage will not be accepted.

Respect Other Riders

  • No rude, abusive or vulgar language.
  • No smoking or vaping including electronic cigarettes. Keep 20 feet from the bus or bus stop if you choose to smoke before boarding. Completely extinguish smoking materials before you board. Designated smoking areas are available at every transit center.
  • Offer your seat to elderly, disabled and pregnant passengers. Seats in the front of the bus are reserved for these passengers.
  • Occupy one seat, keep feet on the floor, and place bags and belongings in your lap.
  • Mobility devices must be free of excessive bags.
  • Use a reasonable volume while talking on your cell phone or with other passengers.
  • Use headphones when listening to music.
  • Service may be denied if a rider’s hygiene is offensive to others.

Take Care of Your Bus

  • No eating on the bus and no drinks in uncovered containers. Keep food and drinks in closed containers.
  • No alcoholic beverages or illegal drugs.
  • Do not litter or create unsanitary conditions. Take your trash with you.
  • Do not damage transit property. Do not write, paint or destroy any bus, bus property or bus stop.

Prohibited Items

  • No hazardous or illegal items.
  • Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on the bus or bike rack.
  • Vehicle batteries and gas containers are not allowed on board.
  • Folding bicycles, human-powered and motorized skateboards can be brought on board, but must be kept out of the aisle. Secure all other bicycles on the bike rack.
  • Baby strollers cannot block the aisle and should be collapsed, if possible. Please remove your children from strollers prior to boarding, fold the stroller and keep it out of the aisle.
  • Other prohibited items include shopping carts, furniture dollies (upright or horizontal), wagons, and multiple large bags or garbage bags. ONLY shopping carts less than 37 inches in height are allowed.

Sun Shuttle

Be Safe and Respect Other Riders

  • Shirt, pants and shoes are required.
  • No smoking on board, including electronic cigarettes.
  • Never interfere with the driver’s ability to drive safely.
  • Always keep arms, head and hands inside the vehicle.
  • Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks.
  • Vehicle batteries and gas containers are not allowed inside transit vehicles.
  • Except for service animals, keep pets enclosed in small cages or cardboard boxes.
  • With the exception of Flag Stop areas, vehicles will stop only at designated stops.

Take Care of Your Bus

  • Keep food and drinks in closed containers. No eating on the transit vehicle. No alcoholic beverages.
  • Do not litter or create unsanitary conditions. Take your trash with you.
  • Do not damage transit property.