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Sun Van would like your feedback on your experience using Sun Van services. Please take some time to provide your feedback via the survey. There are three ways you can take the survey.

1.) Click the link to take the survey! Here’s the link https://www.surveymonkey.com/r/SunVan

2.) Pick up a paper survey from your Driver. Be sure to return it to your Driver.

3.) Call Sun Tran Customer Service at 520-792-9222 for assistance to complete the survey.

Sun Van desea conocer sus comentarios sobre su experiencia con los servicios de Sun Van. Tómese un tiempo para proporcionar sus comentarios a través de la encuesta. Hay tres formas en las que puede realizar la encuesta.

1.) ¡Haz clic en el enlace para realizar la encuesta! Aquí está el enlace https://www.surveymonkey.com/r/SunVan

2.) Recoja una encuesta en papel de su conductor. Asegúrese de devolverlo a su conductor.

3.) Llame al Servicio de atención al cliente de Sun Tran al 520-792-9222 para obtener ayuda para completar la encuesta.

Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council.

Sun Van makes getting around the Tucson area simple for those eligible to ride. Sun Van meets the standards set under the Americans with Disabilities Act of 1990 (ADA) to provide service for those individuals who, because of their disability, are unable to ride Sun Tran.

Paratransit Eligibility

Individuals are determined to be ADA paratransit eligible with a current ADA Eligibility letter from the City of Tucson ADA Paratransit Eligibility Office. Sun Van does not provide transportation services based on age or social service’s needs.

If you do not have an ADA Eligibility letter, you must apply for one at the City of Tucson’s ADA Eligibility Office. The eligibility evaluation process begins with an application for ADA Paratransit Eligibility Certification and may require contact with the applicants’ references and an in-person assessment of travel skills. Persons determined to be unable to utilize Sun Tran’s services because of their disability will be approved to ride Sun Van.

New Sun Van paratransit app!

Sun Van App Introduction Video

How to Enroll

How to Schedule a Pick Up Ride

How to Cancel a Reservation

Reserving A Paratransit Ride With Sun Van

Reservations are accepted by phone one to seven days in advance. Reservations can be made 7 days a week from 7 AM to 4 PM.

(520) 798-1000 | TDD (520) 884-5100

Please provide the Sun Van reservationist with the following information:

Current Sun Van Fares –  One Way

Fare TypeFare Cost
Complementary ADA, Full Fare$3.20
Complementary ADA, Low-Income$1.60
Optional Service, Full Fare$6.00
Optional Service, Low-Income$4.00
PCAs, Children 5 & UnderFree

Current Sun Van Fares –  Companion

Fare Type/ CompanionFare Cost
Complementary ADA, Full Fare$1.60
ADA Trip Full Fare$3.20
Optional Trip Reduced Fare$4.00
Optional Trip Full Fare$6.00

Paying Paratransit Fares

Fares are collected electronically at the time you reserve your ride. Customers must have a sufficient balance available in their Sun Van account prior to scheduling a trip. Drivers cannot accept cash.

Setting Up & Managing Your Payment Account

First you will need to set up an electronic fare account by calling Special Services:

(520) 791-4100 | TDD (520) 791-2639

You can add value to your account in the following ways:



Pay with a credit or debit card.



Pay with a check or money order. Mail the payment to:

City of Tucson Special Services Office
PO BOX 27210
Tucson, AZ 85726


In Person

Pay with cash, check, money order, credit or debit card at:

City of Tucson Special Services Office
35 W. Alameda.