Share Feedback in Passenger Safety & Security Survey!

September 8, 2025

quote from Mikel Oglesby General manager of Sun Tran "At Sun Tran, safety and security are not just priorities, they are the foundation of everything we do. We serve more than 50,000 riders daily and travel over 7.4 million miles each year. Incidents across our system, whether at bus stops, transit centers, or on board remain extremely rare, occurring in less than 1% of all service interactions. Thanks to proactive measures, including ongoing de-escalation training and the presence of on-site security teams, those numbers continue to decline year after year.

We are deeply aware that recent events have raised concerns and challenged public trust. We take these matters seriously. Transparency and accountability are essential as we work to rebuild and strengthen that trust. It’s important to recognize that Sun Tran has maintained a safe and reliable transit system for over 50 years. Our mission remains unchanged: to improve quality of life by providing safe, secure, efficient, and customer-focused public transportation. We will continue to do everything in our power to protect the safety and well-being of our passengers, our operators, and the communities we serve."

Sun Tran is inviting riders and community members to participate in its Passenger Safety and Security Survey starting now until Monday, September 22, 2025. The brief, confidential survey is designed to gather valuable feedback on how safe and secure passengers feel while riding and waiting at bus stops.

Your input will help Sun Tran:

Better understand how safe and secure passengers feel
Identify opportunities for improvements
Strengthen safety measures and security practices

Riders can participate in one of two ways:

Online: Complete the survey HERE
On board: Paper surveys will be available on all Sun Tran buses. Passengers can fill out the survey during their trip and return it directly to their operator.

For assistance with completing the survey, passengers can call Customer Service at (520) 792-9222 (TDD 520-628-1565). Translation assistance is available; just let a Customer Service Representative know the language you need.

The survey will remain open until September 22, 2025.

About Us

Mission – Working together to improve the community’s quality of life by providing safe, secure, efficient, and reliable customer-focused public transportation.

Vision – Sun Tran, Sun Link, and Sun Van enhancing lives through mobility.

Click the button below to learn more about our Safety & Security teams, passenger safety, and transit facility security.

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