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Sun Shuttle Launches Marana/Avra Valley Dial-a-Ride

June 6, 2022
Sun Shuttle Dial a Ride

Sun Shuttle is upgrading transit service in Marana/Avra Valley with a new curb-to-curb shared ride service. The Marana/Avra Valley Dial-a-Ride service launches Monday, June 13 and replaces the former Sun Shuttle Route 410. With Dial-a-Ride, anyone can book a trip to any location in the service area. The service is open to the public with no residency or other qualifications necessary.

“Curb-to-curb allows a customized public transportation experience,” said Preston McLaughlin, the senior transportation planner for Pima Association of Governments, which manages the Regional Transportation Authority. “This upgraded level of service opens up many new destination options for our riders.”

Riders have the flexibility of booking trips to popular stops established under the previous route service, or to a specific location.

The service area includes Interstate 10 from Cochise Canyon Trail to Tangerine Road, along parts of Avra Valley Road including the Marana Regional Airport, destinations west of Roadrunner Elementary School, and more.

“This service is the result of feedback from the community,” said McLaughlin. “We listened to the needs of our neighbors and are excited to launch Dial-a-Ride in the Marana/Avra Valley area.”

Reservations: (520) 792-9222

To use the new service, riders should make a reservation via phone or on the free Sun Shuttle Dial-a-Ride app. Riders are encouraged to schedule trips one to seven days in advance. Same-day service is available on a limited basis.

To learn more about other Sun Shuttle transit options, visit: SunTran.com/SunShuttle

Fares are currently waived through December 31, 2022.

Sun Shuttle is a neighborhood transit service connecting to Sun Tran. The service is funded by the Regional Transportation Authority (RTA) through its voter-approved 20-year regional transportation plan and sales tax through June 2026.

Frequently Asked Questions

What is Dial-a-Ride?

Sun Shuttle provides curb-to-curb (shared ride) Dial-a-Ride service for anyone traveling in the Marana/ Avra Valley area. All rides require a reservation.

How do I use Dial-a-Ride?

  1. Make your reservation.
  2. When scheduling your trip, provide your
    name, date of travel, departure location,
    destination and desired arrival time.
  3. Please be ready at your scheduled pick-up location at least 5 minutes early. Wait where the Sun Shuttle driver can see you.
  4. When you board, verify the driver knows
    your desired drop off location.
  5. Gather your personal belongings before you exit. If you have a bike stored on the bike rack, tell the driver you need to unload your bike. Sun Shuttle is not responsible for items left on the vehicle.
  6. Each passenger is allowed up to 4 packages.

What area does Dial-a-Ride cover?

The service area is indicated by the blue zone on the map. You can also travel between yellow stops within the service area.

What are the hours of operation?

Monday thru Friday 6 a.m. – 7 p.m.

How do I book my ride?

You can book online at Suntran.com/ sunshuttle, by calling (520) 792-9222 or downloading the free Sun Shuttle app. Please note the app scheduling will not be active until June 13.

Can I get picked up/dropped off at a yellow stop?

Yes, you can get picked up or dropped off at a yellow stop but you are still required to make a reservation.

Do I have to qualify to use Dial-a-Ride?

No, Dial-a-Ride is open to the public, anyone can use it, with a reservation. Residency in the service area is not required.

How far in advance do I need to book my ride?

Reservations can be made one to seven days in advance, or same day. Same day service is available on a limited first-come, first-served basis. Please allow for a pickup window of up to one hour for same day service. Please make advance reservations for time-sensitive appointments.

I have more questions, who do I contact?

Browse Sun Shuttle info at: SunTran.com/SunShuttle or call customer service at: (520) 792-9222.

How do I cancel a ride?

Please call by 6 p.m. the day before your scheduled trip to cancel. Cancellations for Monday service only can be made on Sunday, through an automated answering service.