Sun Van Comprehensive Operational Analysis study (COA)
Sun Van Comprehensive Operational Analysis (COA)Draft Recommendations and survey
In partnership with TMD, RATP Dev has conducted a comprehensive review of Sun Van’s current service, policies, and procedures to perform a detailed performance evaluation. The goal of this effort is to identify opportunities to enhance accessibility, efficiency, and overall service quality for our riders.
The 2024 Sun Van COA was designed to explore ways to improve paratransit service through data analysis, community outreach, and survey feedback. We are now sharing the valuable insights gained from this process, along with the draft recommendations that will help shape the future of Sun Van.
Now Available for Review: Sun Van Comprehensive Operations Analysis (COA) Final Report. Click the button below to view the report.
The Sun Van COA is a living document and may be updated as new information becomes available. We welcome your feedback—please send any comments, edits, or questions to Ian.Sansom@tucsonaz.gov
If you would prefer the Microsoft Word version of the documents, please reach out to Ian.Sansom@tucsonaz.gov.
What We’ve Accomplished So Far:
We have conducted a thorough engagement process with the community to gather valuable feedback. Here are the events that have already taken place:
2025
Survey: In April, the second round of the survey was completed on May 9th. Findings and analysis are coming soon.
Outreach meetings: Twelve (12) public input meetings took place from March 24 through April 24. Three (3) of those meetings were virtual. These meetings provided an opportunity for the community to share their feedback in person and online. Below are the details:
- Tucson Ward 2 Council Office
- Pascua Yaqui Tribal Chambers
- El Rio Neighborhood Center
- Woods Memorial Library
- Nanini Library
- Miller-Golf Link Library
- Quincie Douglas Library
- Joel D. Valdez Main Library
- University of Arizona Student Unions Memorial Center
Below are the live recordings of the virtual meetings:
Sun Van Flyer: A Sun Van flyer was created for the community to help spread the word. Click the button below to see the flyer.
You can also check out Sun Van’s Reports & Findings below.
2024
Survey:
1st round of the survey has been completed, and findings have been incorporated into the draft recommendations and are ready for round 2 of the survey.
Previous outreach meetings:
These (6) six meetings provided the opportunity for the community to share feedback in person. Here are the details:
- Tucson Ward 2 Council Office
- William M. Clements Center
- El Rio Neighborhood Center
- Quincie Douglas Center
- Tucson Ward 6 Council Office
- Woods Memorial Library
Virtual Meetings:
Virtual meetings were held to reach a broader audience:
- Virtual Zoom Meeting
- Tuesday, April 2, 2024, 5:30 p.m. – 7:00 p.m.
- Virtual Zoom Meeting
- Tuesday, April 9, 2024, 5:30 p.m. – 7:00 p.m.
Previously recorded virtual meetings:
To ensure transparency and allow everyone to stay informed, we’ve provided access to the recorded virtual meetings by clicking on the meeting link below:
Get Involved and Stay Updated:
Stay tuned for more updates, and continue to follow the project’s progress. Your input plays a vital role in shaping the future of Sun Van service. Thank you for your continued involvement!
Contact Us!
If you need any more information, please don’t hesitate to reach out to our Customer Service team:
📞 Call at (520) 792-9222 or TDD: (520) 628-1565
💻 Email at suntraninfo@tucsonaz.gov