Sun Van Comprehensive Operational Analysis study (COA)
Sun Van Comprehensive Operational Analysis (COA)Draft Recommendations and survey
Your voice matters! Please take the brief Sun Van COA survey, provide feedback and make a difference! Click the button below to take the survey now until May 9, 2025!
In partnership with TMD, RATP Dev is reviewing the current conditions of the Sun Van service, policies, and procedures to perform a comprehensive performance evaluation. Our goal is to identify potential improvements to create a more accessible and efficient service.
Do you ride Sun Van or assist someone who rides Sun Van? Please take our 5-minute survey at the link above to let us know your thoughts on a few of our key recommendations. Sun Van’s 2024 COA was designed to evaluate ways to improve our paratransit service. We will share the valuable insights gained from our outreach and survey efforts and preview the upcoming draft recommendations that will help shape the future of Sun Van.
There are six ways to participate and give feedback for consideration in the Sun Van COA study.
1.) Take the brief 5-minute survey by clicking the survey button at the top of the page
2.) Attend a public input meeting and take the survey:
- Monday, March 24 | 2 pm- 3 pm | Ward 2 Office
- Tuesday, March 25 | Noon – 1 pm | Pascua Yaqui Tribal Chambers
- Tuesday, March 25 | 5:30 – 6:30 | El Rio Neighborhood Center
- Wednesday, March 26 | Noon – 1 pm | Woods Memorial Library
- Wednesday, March 26 | Noon – 1 pm | Click here to watch the recorded meeting: https://youtu.be/pe0hAbDc69M
- Thursday, March 27 | Noon – 1 pm | Nanini Library
- Thursday, March 27 | 5 pm – 6 pm | Miller-Golf Link Library
- Friday, March 28 | Noon – 1 pm | Quincie Douglas Library
- Monday, March 31 | Noon – 1 pm | Joel D. Valdez Main Library
- Tuesday, April 1 | Noon – 1 pm | Student Unions Memorial Center – Copper Room (Level 4): 1303 E. University Blvd
- Thursday, April 10 | 5:30 pm | Virtual Meeting
- Thursday, April 24 | 5:30 pm | Virtual Meeting, link here: https://us06web.zoom.us/j/88101607045
3) You can watch the video below to understand the survey and the recommendations, as well as read our Sun Van Recommendations FAQ (click here) for more explanation of the recommendations, and you can call Customer Service to provide feedback. Call Customer Service to provide feedback. Call Customer Service at 520-792-9222.
4) Help spread the word! Click the buttons below to download the Sun Van COA flyer and survey in English and/or Spanish.
5) Watch the live recording below.
To submit comments, questions and/or any feedback please reach out to our Customer Service at SunTranInfo@tucsonaz.gov or call (520) 792-9222.
6) See Reports & Findings below.
What We’ve Accomplished So Far:
We have conducted a thorough engagement process with the community to gather valuable feedback. Here are the events that have already taken place:
Survey:
1st round of the survey has been completed and findings have been incorporated into the draft recommendations and are ready for round 2 of the survey.
Previous outreach meetings:
These (6) six meetings provided the opportunity for the community to share feedback in person. Here are the details:
- Tucson Ward 2 Council Office
- William M. Clements Center
- El Rio Neighborhood Center
- Quincie Douglas Center
- Tucson Ward 6 Council Office
- Woods Memorial Library
Virtual Meetings:
Virtual meetings were held to reach a broader audience:
- Virtual Zoom Meeting
- Tuesday, April 2, 2024, 5:30 p.m. – 7:00 p.m.
- Virtual Zoom Meeting
- Tuesday, April 9, 2024, 5:30 p.m. – 7:00 p.m.
Previously recorded virtual meetings:
To ensure transparency and allow everyone to stay informed, we’ve provided access to the recorded virtual meetings by clicking on the meeting link below:
Get Involved and Stay Updated:
Stay tuned for more updates, and continue to follow the project’s progress. Your input plays a vital role in shaping the future of Sun Van service. Thank you for your continued involvement!
Contact Us!
If you need any more information, please don’t hesitate to reach out to our Customer Service team:
📞 Call at (520) 792-9222 or TDD: (520) 628-1565
💻 Email at suntraninfo@tucsonaz.gov