Contact Us

Contact customer service about any of the following, or click on them to read more before you call:

• Lost & Found
• Trip planning assistance
• Bus routes and times
• SunGO fare payment (Fares are currently waved)
• Detours and Service Changes
• Braille & large print materials
• Ride with Respect-Rider Rules
• Accessible Services
• Park and Ride
• Bike and Ride
• Community Presentations
• Bus Stop & Shelter Maintenance
• Comments and Questions

Track Access Permits

Working within Sun Link’s right-of-way (ROW) can be hazardous. Always assume the overhead catenary system (OCS) is energized unless confirmed otherwise by Sun Link staff.

Contractors planning to work on or near Sun Link streetcar tracks must submit a Track Access Permit and receive approval prior to starting work. This permit process ensures that all safety protocols are followed when entering the streetcar’s operational ROW, particularly for work that may affect service or require power-downs.

• Submission timeline: Permits must be submitted at least seven (7) calendar days in advance.
• Validity: Approved permits are valid for up to seven days.
• Training requirement: Contractors must complete a Track Access training class before submitting a permit. This training must be renewed annually. Both the training and permits are provided free of charge.
• Coordination: Contractors must coordinate with Sun Link Operations before, during, and after all work activities.

Important: Power to the OCS can only be shut down during designated late-night hours, Sunday through Wednesday, and must be scheduled in advance.

Contractor Requirements:

• Download the Track Access Permit Form: Download HERE
• Submit completed forms to: trackaccess@tucsonaz.gov
• Call 30 minutes before entering and after exiting the ROW: (520) 791-3333 (Option 3)

Special Event Permits

Holding an event within or around Sun Link’s right-of-way can be hazardous. Always assume the OCS is energized unless confirmed otherwise by Sun Link staff.

Contractors or event coordinators planning a festival, race, or other event on or near the streetcar tracks must complete and receive approval for a Special Event Permit before the event. This ensures coordination between your event and Sun Link service to maintain safety and prevent service disruptions.

• When required: A Special Event Permit is required if your event may impact streetcar operations or takes place within the Sun Link ROW.
• Submission timeline: Permits must be submitted at least seven (7) days prior to the event.
• Validity: Permits are valid for a maximum of seven days.
• Restrictions: Banners or signs may not be attached to any streetcar poles or the OCS.
• Power-downs: If a power-down is needed, it must be arranged in advance and confirmed in the field.
• Training requirement: Contractors and event coordinators must complete a Track Access training class before submitting the permit. This training must be renewed annually. Both the training and permits are provided free of charge.

Contractor and Event Coordinator Requirements:

• Download the Track Access Permit Form: Download HERE
• Submit completed forms to: trackaccess@tucsonaz.gov
• Call 30 minutes before entering and after exiting the ROW: (520) 791-3333 (Option 3)

Contact Human Resources about any of the following:

• Current Jobs or call (520) 206-8818
• Sun Tran in-person hours are from 9:00 AM to 4:00 PM
• Sun Van in-person hours are 8 AM to 3 PM
• Sun Link in-person hours are 8:30 AM to 4 PM
• EEO

Contact the reservationist team for any of the following:

• Sun Van reservations
• Sun On Demand reservation

Click on the following for more information:

• Title VI / ADA

Click on the following for more information:

• Holiday Schedules

Contact us:

• Call (520) 792-9222 Press 03
• Let them know your preferred language in English, you will be connected.