Customer Service / Servicio al Cliente

Contact customer service about any of the following, or click on them to read more before you call:

Sun Link Track Access

Track Access Permits

Working within Sun Link’s right-of-way (ROW) can be hazardous. Always assume the overhead catenary system (OCS) is energized unless confirmed otherwise by Sun Link staff.

Contractors planning to work on or near Sun Link streetcar tracks must submit a Track Access Permit and receive approval prior to starting work. This permit process ensures that all safety protocols are followed when entering the streetcar’s operational ROW, particularly for work that may affect service or require power-downs.

  • Submission timeline: Permits must be submitted at least seven (7) calendar days in advance.
  • Validity: Approved permits are valid for up to seven days.
  • Training requirement: Contractors must complete a Track Access training class before submitting a permit. This training must be renewed annually. Both the training and permits are provided free of charge.
  • Coordination: Contractors must coordinate with Sun Link Operations before, during, and after all work activities.

Important: Power to the OCS can only be shut down during designated late-night hours, Sunday through Wednesday, and must be scheduled in advance.

Contractor Requirements:

  • Download the Track Access Permit Form: Download HERE
  • Submit completed forms to: trackaccess@tucsonaz.gov
  • Call 30 minutes before entering and after exiting the ROW: (520) 791-3333 (Option 3)

Special Event Permit Request

Special Event Permits

Holding an event within or around Sun Link’s right-of-way can be hazardous. Always assume the OCS is energized unless confirmed otherwise by Sun Link staff.

Contractors or event coordinators planning a festival, race, or other event on or near the streetcar tracks must complete and receive approval for a Special Event Permit before the event. This ensures coordination between your event and Sun Link service to maintain safety and prevent service disruptions.

  • When required: A Special Event Permit is required if your event may impact streetcar operations or takes place within the Sun Link ROW.
  • Submission timeline: Permits must be submitted at least seven (7) days prior to the event.
  • Validity: Permits are valid for a maximum of seven days.
  • Restrictions: Banners or signs may not be attached to any streetcar poles or the OCS.
  • Power-downs: If a power-down is needed, it must be arranged in advance and confirmed in the field.
  • Training requirement: Contractors and event coordinators must complete a Track Access training class before submitting the permit. This training must be renewed annually. Both the training and permits are provided free of charge.

Contractor and Event Coordinator Requirements:

  • Download the Track Access Permit Form: Download HERE
  • Submit completed forms to: trackaccess@tucsonaz.gov
  • Call 30 minutes before entering and after exiting the ROW: (520) 791-3333 (Option 3)

Sun Tran/ Sun Van / Sun Link Human Resources

Contact Human Resources about any of the following:

  • Current Jobs or call (520) 206-8818
  • Sun Tran in-person hours are from 9:00 AM to 4:00 PM
  • Sun Van in-person hours are 8 AM to 3 PM
  • Sun Link in-person hours are 8:30 AM to 4 PM
  • EEO

Sun Van / Sun On Demand Reservations

Contact the reservationist team for any of the following:

Title IV/ ADA Inquiries

Click on the following for more information:

Holiday Transit Schedules

Click on the following for more information:

Language Assistance

Contact us:

  • Call (520) 792-9222 Press 03
  • Let them know your preferred language in English, you will be connected.

Feedback & Inquiries

Sun Tran is committed to providing excellent customer service to our passengers. The Customer Services section of this site is designed to educate you on the services we provide, help you determine the many ways to get your questions answered, and how to contact one of Sun Tran’s helpful Customer Service Representatives. Remember, we’re here to help make your trip on Sun Tran a pleasant experience.

Form for Feedback & Inquiries