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Privacy Policy

About Sun Tran

Sun Tran and General Transit Feed Specification (GTFS) Privacy Policy


What This Privacy Policy Covers

This Privacy Policy covers how Professional Transit Management/Veolia Transportation, Inc., d/b/a Sun Tran (collectively, “We,” “Us,” or “Our”) treats personal information that You or Your third party designee (collectively, “You,” “Your,” or “Yourself”) provide to Us through the Sun Tran website (www.suntran.com) or a mobile version thereof (collectively, the “Site”). Information You provide to Us via the Site are used for the purposes of processing transactions relating to the online purchase or reload of SunGO® Cards, purchase of SunGO® Tickets, reload of SunGO® IDs & Cards, running and improving GTFS Data provided on the Site, and running and improving content and services provided by the Site. This notice tells You what personal information We collect, steps We take to protect and secure this information, how We use and share this information, and finally, how You can contact Us with questions or concerns.

Information We Gather

We collect personal information via the Site when You purchase SunGO® Cards or SunGO® Tickets online, when You reload SunGO® Cards, when You reload SunGO® IDs & Cards, when You register a SunGO® Card, when You enroll in Our Auto Buy benefit, or when You update billing information on an account enrolled in Our Auto Buy benefit. This information may include, but is not limited, to Your username, password, name, date of birth, mailing address, telephone number, and email address. This information will be stored on Our servers.

We may automatically receive and record information on Our server logs from Your browser, including Your IP address, cookies, and the pages You request.

We use information for the following general purposes: products and services provision, identification and authentication, services improvement, support, contact, research, and anonymous reporting.

If You intend to use the GTFS Data for purposes of creating and developing software including, but not limited to, mobile applications, web-based applications, and cloud computing-based applications, then You must register a Software Developer account with Us. Accordingly, as part of this registration process, We may collect personal information including, but not limited to, Your username, password, name, business name, address, telephone, and e-mail address. We use such personal information for the following general purposes relating to providing the GTFS Data: identification and authentication, maintenance, improvement, support, contact, research, and anonymous reporting.

Billing Information

For Your protection, Your billing information including, but not limited to, Your credit card number, debit card number, expiration date, pin number, security code, name, billing address, or any other billing information relating to other methods of payment in order to process Your online request to purchase SunGO® Cards or SunGO® Tickets, to reload SunGO® Cards, to reload SunGO® IDs & Cards, to enroll in Our Auto Buy benefit, or to update Your billing information on an account enrolled in Our Auto Buy benefit, will be received and processed by a third party online payment gateway. We do not store any of Your billing information on Our servers.

To the maximum extent allowed by law, We disclaim all liability for payments processed through the third party online payment gateway. If You enroll in Our Auto Buy benefit, then the third party online payment gateway will store Your billing information for as long as necessary to carry out the terms of Your enrollment in Our Auto Buy benefit.

IP Address

We may occasionally obtain IP addresses from You depending upon how You access the Site. IP addresses, browser, and session information may be used for various purposes, including to:

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