What is SunGO?
SunGO utilizes Smart Card technology to provide a convenient way to pay and transfer throughout the region with ease on Sun Tran, Sun Express, Sun Shuttle and the Sun Link modern streetcar.
What is a Smart Card?
A Smart Card resembles a credit card in size and shape, but inside has a computer chip instead of a magnetic stripe. For transit, the smart card will serve as the fare payment card and can store cash value or passes for passenger convenience and boarding ease. Just tap the card to the farebox and go!
How are passes activated?
When a SunGO Card, SunGO ID & Card or SunGO Ticket is tapped on the farebox, the first pass in the queue on the card will be activated from that day/time.
Are there transfer restrictions?
All passengers, regardless of how they pay or whether they pay the full fare or economy fare, receive a free transfer. How a transfer is received will depend on how the fare is paid.
What's a 30-Day Pass?
The 30-Day Pass offers flexibility and convenience as it can be activated any day of the month. When tapped on the farebox, the pass is valid for 30 consecutive days from that point.
How does the 1-Day Pass work?
The farebox technology allows Sun Tran to offer a day pass that can be used for a full 24 hours, giving customers greater value for their purchase. Once loaded on a SunGO Card or Ticket, a 1-Day Pass is activated when tapped on the farebox for the first time, and is valid for 24 hours from that point.
Are transfers free?
If paying with a SunGO Card or SunGO ID & Card when boarding the bus, a free transfer will be automatically added onto the card.
What Product is Right for Me?
A SunGO Card, which is a longer-lasting card, offers flexibility by allowing different passes and cash value to be loaded on the card. The SunGO ticket is a short-term product that will only allow loading of the same pass for up to 90 days. If you purchase a 30-day ticket, you may only reload a 30-day pass on that same ticket, and any passes must be fully used by the end of the 90th day.
We recommend the SunGO card for most passengers because of the flexibility to add different cash values or passes, ability to register the card to protect the balance if lost or stolen, and the card may last up to four years with proper care.
We recommend the SunGO ticket for visitors to our community, or individuals with limited travel needs.
Why register a SunGO Card?
There are three key benefits to taking the time to register your SunGO Card.
1. Balance Protection
To protect the cash value and/or passes loaded on your SunGO Card, we recommend opening an online account and registering your card. That way, if your card is reported lost or stolen, Sun Tran can replace the cash value or days remaining.
2. One Ride Safety Net
Registered cardholders who board a bus without cash value or a valid pass on their SunGO Card will be allowed one ride. Before the SunGO Card can be used again, cash value to cover that one ride must be added, as well as cash value or a pass to pay for the current ride or fare.
3. Auto Buy
Eliminate the need to track the cash value or days remaining on your SunGO Card. Registered SunGO cardholders can set up an account to automatically add value through a secure funds transfer from your credit or debit card on a regular basis. Auto Buy adds a predetermined cash value when the value on your card is depleted, or a new pass is added once the existing product expires.
SunGO Card - Not necessarily. To protect the cash value and/or passes you have loaded on your SunGO Card, we recommend registering your card. That way, if your card is reported lost or stolen, Sun Tran can replace the remaining cash value or days. Once reported lost, a new SunGO Card can be purchased. Please note there is up to a 48 hour delay for the remaining balance on the lost card to be transferred to the new card.
SunGO Ticket - If you lose a SunGO Ticket, which cannot be registered, the pass would be lost. To protect your balance, we strongly recommend purchasing the SunGO Card instead of the ticket and registering the card with Sun Tran.
This feature is only available to registered SunGO cardholders, and not those with a SunGO Ticket or an unregistered SunGO Card. All SunGO ID & Cards are registered at the time issued and also enjoy this benefit.
Registered cardholders who board a bus without cash value or a valid pass on their SunGO Card will be allowed one ride. Before the SunGO Card can be used again, cash value to cover that one ride must be added as well as cash value or a pass to pay for the current ride.
Can I automatically add cash value or a pass each month?
Registered SunGO cardholders can set up an account to automatically add value or a pass through a secure funds transfer from your credit or debit card on a regular basis called Auto Buy. Auto Buy adds a predetermined cash value when the value on your card is depleted, or a new pass product is added once the existing product expires.
How long will the SunGO Card and SunGO Ticket last?
A SunGO Card may last up to four years, while SunGO tickets may last up to 90 days. How long a card lasts depends on how well ittaken care of. Washing, bending or cutting the card or ticket will damage the internal chip, making them inoperable. Once inoperable, a new card would need to be purchased.
How many passes can I have on my SunGO Card at one time?
SunGO Cards have a built-in chip that allows you to have one active pass, up to two passes in the queue, and additional cash value on a card at one time. Passes will be used in the order they are purchased.
What happens if my SunGO Card no longer works?
If there is no physical damage to the SunGO Card, then bring it to the Sun Tran Administrative office. If an evaluation of the card indicates the card has a faulty chip, then the SunGO Card will be replaced at no charge. Otherwise, a new card can be purchased online, at pass sales outlets or at a ticket vending machine at the transit centers.
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