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SunGO Fare Payment, General Information.
What are the differences between SunGO Cards & Tickets?
SunGO Fare Payment, General Information.

What is SunGO?
SunGO utilizes Smart Card technology to provide a convenient way to pay and transfer throughout the region with ease on Sun Tran, Sun Express, Sun Shuttle and the Sun Link modern streetcar.

What is a Smart Card?
A Smart Card resembles a credit card in size and shape, but inside has a computer chip instead of a magnetic stripe. For transit, the smart card will serve as the fare payment card and can store cash value or passes for passenger convenience and boarding ease. Just tap the card to the farebox and go!

How are passes activated?
When a SunGO Card, SunGO ID & Card or SunGO Ticket is tapped on the farebox, the first pass in the queue on the card will be activated from that day/time.

Where can card or pass expiration dates be checked?

  • Ticket vending machines at transit centers
  • On the bus (ask driver for assistance)
  • Pass sales outlets
  • www.suntran.com/sungo
  • Special Services Office
  • Phone, (520) 792-9222 (TDD: 628-1565)
  • Sun Tran Administrative Office, 3920 N. Sun Tran Blvd., Tucson.

What can be done at the farebox?

  • Activates passes
  • Checks the expiration date of all cards and tickets
  • Can tell a passenger how much value or time is remaining on a currently active pass
  • Accepts bills up to $20. No change given. Although the farebox can accept larger bills, Sun Tran?s policy is for exact change only.
  • Validates coins and bills
  • When coins and bills are inserted into the farebox, the total inserted will be indicated to the driver on a screen. This will limit the number of passengers paying less than their fare.

What cannot be done at the farebox?

  • Does not issue change
  • Does not allow a pass to be purchased on the bus

Are there transfer restrictions?
All passengers, regardless of how they pay or whether they pay the full fare or economy fare, receive a free transfer. How a transfer is received will depend on how the fare is paid.

  • Valid for up to 2 trips within 2 hours from the time of issue
  • May not be used on the same issuing route for a return trip
  • One Way Loop Policy - All operators upon arriving at the end of the line will change their fareboxes to the appropriate direction of their next trip. What operators have passengers do at the end of the line depends on where the passenger boarded and whether they will continue on the route in the opposite direction.
  • Surcharges will be required when transferring to select premium service, such as from Sun Tran to Sun Express service

How are transfers issued?

  • Full Fare passengers paying with:
    • Value on a SunGO Card - transfer will automatically load onto the SunGO Card when tapped on the farebox
    • SunGO Ticket - no reason for a transfer as the tickets are 1-Day or 30-Day period passes
    • Cash, but has SunGO Card - Passenger informs driver they need a transfer, then drops cash in the farebox. When the driver gives the OK, passenger then taps their SunGO Card to the target to load a transfer.
    • Cash, but no SunGO Card - Passenger informs driver they need a transfer, then drops cash in the farebox. The driver will then provide a paper SunGO Transfer Ticket if needed, then taps the ticket to the farebox for the transfer to be loaded on the ticket. Passengers should keep the transfer ticket to load future transfers for up to 30 days from issue.
  • Economy Fare passengers paying with:
    • Value on a SunGO ID & Card - transfer will automatically load onto the SunGO ID & Card when tapped on the farebox
    • Cash, but has SunGO ID & Card - Passenger must tell driver they want to pay cash before tapping their card to the farebox. SunGO ID & Card must be tapped when driver gives the OK as proof of economy fare qualification, then passenger pays cash fare. Driver can load a transfer to the SunGO ID & Card if requested. If the card is tapped to early, it will then have a negative balance.
    • Cash, but no valid SunGO ID & Card - cannot pay the economy fare without the SunGO ID & Card, even if paying cash. Full fare will be required and a SunGO Transfer Ticket will be issued by the driver.
    • SunGO Ticket - no transfer needed as the tickets are 1-Day or 30-Day passes. Economy fare passenger can utilize a ticket if received from a nonprofit organization, but a transfer would not be needed with these tickets. Economy passengers with a 30-Day Economy Ticket must still tap their SunGO ID & Card to the farebox and show it to the driver as proof they qualify to pay the economy fare. Follow driver?s instructions to activate the 30-Day Economy Ticket.

    What are the differences between SunGO Cards & Tickets?

    What's a SunGO Card?

    • Long term use.
      A plastic product much like a credit card, and is designed to last up to 4 years with proper care.
    • More product choices:
      • 30-Day Pass
      • 30-Day Reduced Fare Pass (only for qualified individuals with a SunGO ID & Card)
      • 30-Day Express Pass
      • 1-Day Pass
      • Cash value, up to $200
        • Automatically deducts appropriate fare from the card each time you ride.
        • A free transfer will be added to the card when the cash fare is paid with the SunGO Card. The transfer is good for up to two trips within two hours.
    • There is a $2 surcharge for the card in addition to the pass or cash value added following the initial promotional period.
    • Customers can register the card to protect the balance if the card is lost, stolen or damaged.
    • SunGO cards offer more flexibility with a built-in chip that allows you to purchase and store up to two passes plus additional cash value on a card.

    What's a SunGO Ticket?

    • Intended for short-term use.
      A paper product expected to last up to 90 days after first use with proper care.
    • Limited products:
      • 30-Day Pass
      • 1-Day Pass
    • There is a $. 40 surcharge for the ticket added to the passes purchased.
    • Customers cannot load different passes or cash value on the ticket. If you purchase a 30-day ticket, you may only reload another 30-day pass on that ticket.
    • All products on the ticket must be used when the card expires on the 90th day.
    • No balance protection.

    What's a 30-Day Pass?
    The 30-Day Pass offers flexibility and convenience as it can be activated any day of the month. When tapped on the farebox, the pass is valid for 30 consecutive days from that point.

    How does the 1-Day Pass work?
    The farebox technology allows Sun Tran to offer a day pass that can be used for a full 24 hours, giving customers greater value for their purchase. Once loaded on a SunGO Card or Ticket, a 1-Day Pass is activated when tapped on the farebox for the first time, and is valid for 24 hours from that point.

    Are transfers free?
    If paying with a SunGO Card or SunGO ID & Card when boarding the bus, a free transfer will be automatically added onto the card.

    What Product is Right for Me?
    A SunGO Card, which is a longer-lasting card, offers flexibility by allowing different passes and cash value to be loaded on the card. The SunGO ticket is a short-term product that will only allow loading of the same pass for up to 90 days. If you purchase a 30-day ticket, you may only reload a 30-day pass on that same ticket, and any passes must be fully used by the end of the 90th day.

    We recommend the SunGO card for most passengers because of the flexibility to add different cash values or passes, ability to register the card to protect the balance if lost or stolen, and the card may last up to four years with proper care.

    We recommend the SunGO ticket for visitors to our community, or individuals with limited travel needs.

    Where to buy SunGO Cards and add passes or cash value?

    • Online
    • Ticket Vending Machine - located at each of the three transit centers
    • At Retail Sales Outlets - located throughout the community
    • Sun Tran's Administrative Office, 3920 N. Sun Tran Blvd., Tucson
    • By Phone - Call (520) 792-9222 or TDD (520) 628-1565
    • By Mail

    Where to buy SunGO Tickets and add passes?

    • Online (initial purchase only, can not re-load tickets online)
    • Ticket Vending Machine - located at each of the three transit centers
    • At Retail Sales Outlets - located throughout the community
    • Sun Tran's Administrative Office, 3920 N. Sun Tran Blvd., Tucson
    • Special Services Office, 35 W. Alameda, Tucson
    • By Phone - Call (520) 792-9222 or TDD (520) 628-1565
    • By Mail

    Why register a SunGO Card?
    There are three key benefits to taking the time to register your SunGO Card.

    • Balance Protection
    • One Ride Safety Net
    • Auto Buy

    1. Balance Protection
    To protect the cash value and/or passes loaded on your SunGO Card, we recommend opening an online account and registering your card. That way, if your card is reported lost or stolen, Sun Tran can replace the cash value or days remaining.

    2. One Ride Safety Net
    Registered cardholders who board a bus without cash value or a valid pass on their SunGO Card will be allowed one ride. Before the SunGO Card can be used again, cash value to cover that one ride must be added, as well as cash value or a pass to pay for the current ride or fare.

    3. Auto Buy
    Eliminate the need to track the cash value or days remaining on your SunGO Card. Registered SunGO cardholders can set up an account to automatically add value through a secure funds transfer from your credit or debit card on a regular basis. Auto Buy adds a predetermined cash value when the value on your card is depleted, or a new pass is added once the existing product expires.

    When a SunGO Card or SunGO Ticket is lost, is the pass or value lost as well?

    SunGO Card - Not necessarily. To protect the cash value and/or passes you have loaded on your SunGO Card, we recommend registering your card. That way, if your card is reported lost or stolen, Sun Tran can replace the remaining cash value or days. Once reported lost, a new SunGO Card can be purchased. Please note there is up to a 48 hour delay for the remaining balance on the lost card to be transferred to the new card.

    SunGO Ticket - If you lose a SunGO Ticket, which cannot be registered, the pass would be lost. To protect your balance, we strongly recommend purchasing the SunGO Card instead of the ticket and registering the card with Sun Tran.


    What if I board without enough cash value or a valid pass?

    This feature is only available to registered SunGO cardholders, and not those with a SunGO Ticket or an unregistered SunGO Card. All SunGO ID & Cards are registered at the time issued and also enjoy this benefit.

    Registered cardholders who board a bus without cash value or a valid pass on their SunGO Card will be allowed one ride. Before the SunGO Card can be used again, cash value to cover that one ride must be added as well as cash value or a pass to pay for the current ride.


    Can I automatically add cash value or a pass each month?
    Registered SunGO cardholders can set up an account to automatically add value or a pass through a secure funds transfer from your credit or debit card on a regular basis called Auto Buy. Auto Buy adds a predetermined cash value when the value on your card is depleted, or a new pass product is added once the existing product expires.

    How long will the SunGO Card and SunGO Ticket last?
    A SunGO Card may last up to four years, while SunGO tickets may last up to 90 days. How long a card lasts depends on how well ittaken care of. Washing, bending or cutting the card or ticket will damage the internal chip, making them inoperable. Once inoperable, a new card would need to be purchased.

    How many passes can I have on my SunGO Card at one time?
    SunGO Cards have a built-in chip that allows you to have one active pass, up to two passes in the queue, and additional cash value on a card at one time. Passes will be used in the order they are purchased.

    What happens if my SunGO Card no longer works?
    If there is no physical damage to the SunGO Card, then bring it to the Sun Tran Administrative office. If an evaluation of the card indicates the card has a faulty chip, then the SunGO Card will be replaced at no charge. Otherwise, a new card can be purchased online, at pass sales outlets or at a ticket vending machine at the transit centers.

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