Eligibility & Services

Paratransit Overview

Sun Van makes getting around the Tucson area simple for those eligible to ride. Sun Van meets the standards set under the Americans with Disabilities Act of 1990 (ADA) to provide service for those individuals who, because of their disability, are unable to ride Sun Tran.

Paratransit Eligibility

Individuals determined to be ADA paratransit eligible with a current ADA Eligibility letter form the City of Tucson ADA Paratransit Eligibility Office. Sun Van does not provide transportation services based on age or social service’s needs.

If you do not have an ADA Eligibility letter, you must apply for one at the City of Tucson’s ADA Eligibility Office.The eligibility evaluation process begins with an application for ADA Paratransit Eligibility Certification, and may require contact with the applicants’ references and an in-person assessment of travel skills. Persons determined to be unable to utilize Sun Tran’s services because their disability prevents them from doing so, will be approved to ride Sun Van.


Current Sun Van Fares –  One Way

Fare TypeFare Cost
Complementary ADA, Full Fare$3.20
Complementary ADA, Low-Income$1.60
Optional Service, Full Fare$6.00
Optional Service, Low-Income$4.00
PCAs, Children 5 & UnderFree

Paying Paratransit Fares

Fares are collected electronically at the time you reserve your ride. Customers must have a sufficient balance available in their Sun Van account prior to scheduling a trip. Drivers cannot accept cash.

Setting Up & Managing Your Payment Account

First you will need to set up an electronic fare account, by calling Special Services:

(520) 791-4100 | TDD (520) 791-2639

You can add value to your account in the following ways:



Pay with a credit or debit card.



Pay with a check or money order. Mail the payment to:

City of Tucson Special Services Office
PO BOX 27210
Tucson, AZ 85726


In Person

Pay with cash, check, money order, credit or debit Card at:

City of Tucson Special Services Office
35 W. Alameda.


Reserving A Ride On Paratransit

Reservations are accepted by phone one to seven days in advance. Reservations can be made 7 days a week from 7 AM to 4 PM.

(520) 798-1000 | TDD (520) 884-5100

Please provide the Sun Van reservationist with the following information:

  • Your name as it is on your ADA Eligibility letter.
  • Date you wish to travel.
  • Address of your pick-up and destination locations. Be specific, including suite and/or building numbers, doctor’s name, etc.
  • Desired arrival time.
  • Return time to your place of origin or, arrival time at your next destination.
  • Reserve a seat for a Personal Care Attendant (PCA), child or guest traveling with you.