FTA Honors Sun Tran
Sun Tran has been selected as a recipient of the 2008 Federal Transit Administration (FTA) Annual Award for Success in Enhancing Ridership. Our system was one of three selected for this award in the 200,000 to 1 million population category. Sun Tran was chosen based on our excellent ridership gains and the broad transferability of our initiatives to other transit agencies.
Sun Tran launched two initiatives believed to have contributed to an annual ridership increase of 7.1% for the timeframe this award was measuring. We conducted an in-depth telephone survey to identify key factors of overall customer satisfaction and implemented strategies to improve in the areas identified as needing improvement. Sun Tran also moved forward with an initiative to update its aging fleet, which included the acquisition of 38 new biodiesel low-floor replacement buses.