Organizational Overview
Executive Team
The executive staff of General Manager and the assistant general managers provides direction to further Sun Tran's mission of providing quality transportation services to the greater Tucson community. The team is tasked with overseeing the day-to-day operations of Sun Tran, coordinating activities of all Sun Tran departments, and serving as a liaison with City of Tucson's Department of Transportation.
Customer Service
The Customer Service Department includes representatives in Sun Tran's call center. Phone center representatives receive, respond to, and track customer feedback; provide trip planning assistance and other service information; schedule and conduct community presentations; and manage lost and found.
Facilities and Procurement
The facilities arm of this department oversees and coordinates maintenance activities for Sun Tran's transit centers, bus maintenance facility and administrative building. The team works in tandem with the Maintenance Department to maintain the integrity of Sun Tran's Environmental Management System. The department also oversees Sun Tran's Environmental Management System.
Procurement staff coordinates capital and operational purchases, plus handles vendor contract administration.
Finance and Accounting
Sun Tran's Finance and Accounting Department ensures financial integrity by maintaining the fare collection system, general ledger accounts and fixed asset inventory. The department develops, implements, and monitors Sun Tran's annual operating and capital budgets. In addition to these responsibilities, the Finance and Accounting staff processes payroll, handles accounts payable and receivable, and fulfills bulk pass sales requests.
Human Resources
The primary role of the Human Resources Department is to recruit, train and retain a high quality workforce. The department manages employee benefit programs, facilitates labor relations, and ensures compliance with labor laws and regulations. Staff members also plan various employee activities.
Maintenance
The Maintenance Department's employees are responsible for maintaining, servicing, and cleaning Sun Tran's fleet. An extensive parts inventory enables the team to perform scheduled maintenance, respond to occasional breakdowns and repair equipment.
Management Information Systems
The MIS department manages Sun Tran's network infrastructure, phone, and computer systems, as well as the on-board cameras. Support for the company's e-mail and internet access is provided by MIS. The department is also responsible for the automated vehicle locator (AVL), fleet maintenance, fixed route scheduling, and customer information software systems.
Marketing
Marketing's role is to heighten public awareness of Sun Tran, improve the image of transit, and increase ridership. The department is responsible for advertising, media relations, promotions, internal and external communications, community events and ridership programs. Website content, pass products, and publications such as the Ride Guide are produced by the department. Marketing handles pass-by-mail and on-site pass sales, fulfills bulk Ride Guide requests, administers the nonprofit interior bus poster program and manages exterior bus advertising.
Operations
Sun Tran's largest department is charged with deploying manpower and equipment to run bus service 365 days a year. On the front line, Sun Tran coach operators interact with the public, drive buses, and provide boarding assistance and route information. Supervisors provide road support for coach operators, monitor on-time performance, and assign drivers and buses to routes.
Safety and Security
Saferty and Security Department ensures that Sun Tran's work practices, equipment and facilities are safe and reliable for employees and the public it serves. The department evaluates, settles and allocates reserves for pending claims; coordinates accident investigations; ensures Sun Tran's compliance with all state and federal regulations; provides assistance to passengers at all three transit centers; and coordinates detours.
Scheduling and Service Development
This department develops schedules and routes to achieve reliable, on-time and safe bus service. To achieve these goals, staff monitors on-time performance, coordinates with jurisdictions on road improvement projects, and maintains passenger count records. Placement of bus stop amenities such as shelters and trash receptacles are coordinated through the department with the City of Tucson.